Get in Touch
Whether you're exploring customer experience improvement, considering a consulting engagement, or have questions about our approach, we'd be happy to connect with you.
Send Us a Message
Contact Information
Office Location
2-8-7 Meguro, Meguro-ku
Tokyo 153-0063, Japan
Phone
+81 3 5768-4231
Monday - Friday, 9:00 AM - 6:00 PM JST
info@domain.com
We typically respond within one business day
What to Expect
Quick Response
We aim to respond to all inquiries within one business day. You'll receive an acknowledgment of your message and information about next steps.
Initial Discussion
We'll schedule a conversation to learn about your organization's needs and discuss how our customer experience consulting approach might help.
No Pressure
Our initial conversations are exploratory. We want to understand your situation and ensure there's a good fit before discussing formal engagement.
Frequently Asked Questions
What types of inquiries do you accept?
We welcome inquiries about customer journey mapping, experience strategy development, service design projects, and general questions about our consulting approach. We work primarily with organizations in Japan that are looking to improve customer experiences.
Do you offer free consultations?
Initial conversations to understand your needs and discuss our approach are provided at no cost. These discussions help both parties determine if there's a good fit for a consulting engagement.
What information should I include in my message?
Tell us about your organization, what prompted your interest in customer experience improvement, and any specific challenges or objectives you're considering. The more context you provide, the more productive our initial conversation will be.
How long does it take to start a project?
After our initial discussions, we typically prepare a proposal outlining scope, approach, timeline, and investment. Once agreed, projects can begin within two to four weeks depending on scheduling and preparation requirements.
Can I visit your office?
We're happy to meet in person at our Tokyo office or at your location. Most initial conversations occur via video conference for convenience, but we can arrange in-person meetings when appropriate.
Ready to Discuss Your Customer Experience Needs?
We're here to help you explore how research-based insights and thoughtful design can improve customer relationships.
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